QUALITY CONTROL
Improve Service and Quality Controls
Case Examples
- Chemical manufacturer BASF AG automates satisfaction surveys to improve call center service quality
- Automotive giant Daimler applies employees-as-customers feedback for early identification of defects
Quality control workflows vary widely from industry to industry. Nevertheless there is one common thing to them: automated feedback systems can vastly improve the level of quality. Feedback captured in real time means that alerts can be set, prompting operational teams into quick action – often at the time of interaction. For longitudinal and diary studies, regular feedback from select audiences can highlight defects before they are widely known, enabling proactive management to remedy any problems before they are noticed by the market.
Globalpark offers powerful and highly customizable online feedback solutions that integrate with transactional systems to help optimize quality and performance. Our open platform helps ensure that this important feedback can be integrated into business processes.
Why Globalpark?
- Event-triggered, automated feedback processes with mobile capabilities ensure immediate, in-the-moment feedback while you have the customers’ attention
- We’re open to the latest and greatest: our platform easily links to third party research, emerging technologies, and business operations systems so you leverage existing assets to realize optimal return on your technology investments
- We’ve launched hundreds of online customer feedback communities with everything from 20 to 2 million participants
- We’re passionate about customer-service and committed to your success. See what our customers have to say!
Related Business Application Areas
- Customer Insights
- Product Innovation
- Campaign Effectiveness
- Customer Loyalty
- Word Of Mouth Marketing